01
Prepare the business connection
Use a Meta Business application, a WhatsApp phone number ID, an access token and the app signing secret.
Built for your support team
Meet customers in WhatsApp.
An official WhatsApp Cloud API connection
02
Verify the webhook
Register your workspace URL and verification token with Meta. Incoming messages are checked against the app secret.
03
Reply within the service window
Free-form support replies use the customer’s active service window. Messages outside it require an approved WhatsApp template and are not silently sent as plain text.