Built for your support team

Bring Slack into the support inbox.

A signed connection for your workspace

Create and install your Slack app

Give the app the messaging scopes required by your workspace. Store its bot token and signing secret in DarmaDesk.

Subscribe message events to your workspace’s unique webhook. DarmaDesk verifies Slack signatures and timestamps before accepting an event.

Incoming direct messages or threads become support conversations. Agent replies are delivered back to the original channel and thread.