Built for your support team

Good answers, one slash away.

A response pack for repeat questions

01

Build a consistent library

Start with clear responses for payment references, account questions and verification handovers, then adapt them to your policies.

02

Find the phrase fast

Type / in the chat composer and search the title, keywords or body. Arrow keys and Enter insert a response into the draft.

03

Review before sending

Phrases never check external accounts or make promises on behalf of your team. The agent reviews the draft and sends it deliberately.