Built for your support team

Work together without stepping on toes.

Presence, ownership and clear handovers

Show when you are ready

Choose Online, Idle, Busy, Do not disturb or Offline. Only agents who are online, ready and below capacity can take waiting chats.

Workspace managers configure the default limit and each agent’s concurrent capacity. Additional conversations stay in a fair waiting queue.

Owners define roles and individual access. Supervisors observe without taking over a conversation, while agents focus on their assigned work.