Built for your support team

Small automations. Calmer shifts.

Welcome customers and surface waiting work

Say hello consistently

Configure a welcome message for each workspace. Automatic replies are labelled as system messages and do not count as a human response.

An away message can explain that the team is unavailable. The customer’s request stays in the waiting queue.

Define the unanswered-chat threshold, review missed requests, and hear a queue alert when an agent regains capacity.